Frequently Asked Questions
Are the chemicals you use toxic? <
The pesticide we use all have toxicity levels, some are just more toxic than others. Our pesticides vary in toxicity especially when we are using them in and around homes. We take all precautions when treating homes around pregnant women, children, bad asthmatics and pets. All our products are environmentally friendly and when used in the right manner, can be very safe to be around after a treatment has been carried out. Seek pesticide toxicity charts for further information.
Do they harm children? <
We take all precautions with children around when pest treatments are carried out. It is best to keep them away until pest sprays are dry so kids can’t put their fingers in it and then put it in their mouth. It takes approx. 1-2 hours after treatment has finished. This time can change depending on weather.
Do your chemicals smell? <
Most of our pesticides do not smell. Our internal treatments do not smell. Our external garden and perimeter wall treatment does have a smell but fades away as it dries.
How long does the chemical last? <
Chemicals used internally and externally in a home will only last approx. 9 months. Termite treatments have a maximum limit of 10 years. Cockroach gels will only last for approx. 3 months. Rat bait can last for years in a roof but only up to months in rat bait stations. Warranties are usually in sync with how long each chemical treatment lasts.
Do you have warranties? <
We have warranties with most of our treatments. We do not give warranties for spiders and ants unless specialised treatments are carried out. All other treatments have warranties ranging from 3-9 months.
Does the rain affect a Pest Treatment? <
If it pours down within an hour after an external treatment is carried out then we will come back and re-treat any affected areas free of charge.
Do we work Saturdays? <
We work every Saturday completing Termite Inspections, Strata complexes, home and business treatments. We do not charge extra for working on Saturdays.
Do you charge additional fees? <
We charge additional fees only if we have to treat a property or business after normal working hours of 6.30am – 4.30pm Monday to Saturday.
Why does it cost so much? <
Pestige Solutions strives to provide the best pest control service possible. If it takes us more time and effort to produce this service then we might charge a little more than others. We try to be competitive in price and remember you get what you pay for. Our prices include the whole service so no additional or hidden fees will be added on without prior consenting.
Are we a multinational company? <
No, we are a family owned, family run Sydney based company. We have been operating since December 2005 with owner Justin Herbert having 20 years’ experience and whose father and grandfather were both pest control operators.
Are pets allowed to be around chemicals? <
We work around all pets so no animals are contaminated. Contamination may occur if they come in contact with the chemical before it dries. So we ask that pets be kept away until this time. Either taken away while treatment is carried out or placed into a room which will not be treated.
Are my fish okay while treatment is carried out? <
As a precaution if customers have fish or expensive tanks with live organisms, we ask that they place towels or blankets over the top.
Do I have to clean out my cupboards? <
Since cockroach gel came out over 10 years ago, kitchen cupboards have not had to be cleaned out for German cockroach control. Previously this did happen but it used to be a big pain and time consuming. With a combination of a liquid surface spray and gel in the cupboards we can gain control of German cockroaches.
How long before I can go back inside? <
As a precaution we recommend kids, pets, bad asthmatics and pregnant women wait a few hours before going back inside a treated place or area.
What precautions do we take prior to pest treatments? <
We recommend food be placed in cupboards, fridges, pantries, etc. Pet food and water bowls be brought inside. Remove as many kids toys away from skirting board areas. Clothes pulled from the clothes line and windows/doors closed. We also would prefer dog faeces be picked up prior so we don’t tread in it but most of all that our hoses don’t drag through them because it gets ugly when rolling the hose back onto the reel in the truck.
Do we spray in the roof? <
We don’t spray a liquid into the roof because all the electricals are found in roofs these days. We use a dust blower which blows dust throughout the roof void, going into all the cracks, crevices and eaves. This dust is used as a flushing agent which removes all your bugs and spiders from the roof void. Many times after this process is carried out, you find cockroaches and huntsman’s repelling outside down external perimeter walls. Works very well for ants and bird mite problems.
Do we treat all areas of the home? <
We treat all accessible areas every service. We strive to provide a thorough professional service. Treating all areas properly and thoroughly is how we successfully provide a quality treatment. We treat roof voids, interiors, exteriors, subfloors, garage, sheds, fences, pool areas, tennis courts, boat sheds, etc.
Do ants eat Termites? <
Ants do eat termites. Ants are termite predators.
If we have ants, do we not have Termites? <
No, this is only a myth. Termites live within a mud packing and the structures they feed on. This enables them to hide from sunlight and their predators. Termite workings have to be opened up before ants can infiltrate the termites nest. Either by the structure collapsing, humans intervening or trees that termites nest in, fall down.
Are Termites 'white ants'? <
‘White Ant’ is the nickname for Termite. Termites look like white ants but are not related to ants.
Will Termites eat my home? <
Termites will eat any structure at any time. There are many things you can remove from your home to lower the risk of attack but they will attack if they want to. Unless your home has no wood close to ground floor level areas, then there is a good change you may not be attacked. People still install timber floors, timber door frames, windows and staircases in steel framed homes. The main attraction for Termites is moisture and timber in contact with soiled areas. Combine these two characteristics and you have a home which is high risk for termite attack. Remove these characteristics and your risk is reduced dramatically.
Why do Termites eat one place but not the next? <
Termites are attracted to moisture and timber. Most places which are attacked have moisture problems beneath, inside or around their home. Moisture problems can be due to lack of ventilation in subfloor, drainage problems, leaking shower recesses, leaking or dripping taps. Remove the moisture problems and you remove some of the risk of termite attack. Timber in subfloor, whether it is scrap timber, stored timber or old formwork timber – termites are attracted to it. It’s their food. Timber structures should not be in contact with soil levels at any stage. Remove the rest of the timbers and you will remove the temptation of termites attacking. However, you can remove all moisture problems and timber close or in contact with the ground and still get attacked by termites. It can just be bad luck.! Probability comes into the situation. If 1 in 4 homes have or are either going to be attacked in Sydney, well those aren’t real good odds. Be vigilant as your home can be attacked at any time.
Where do Termites nest? <
Termites nest in stumps, base of trees and beneath concrete slab areas. Termites won’t generally show that they are nesting in a tree until the tree falls down. Stumps should always be removed past the level of the ground so it doesn’t invite termites to nest in them. Stumps are a great nesting spot because they have sun, moisture and protect the termites from predators. Trees can still be alive when termites nest in them. Termites eat the ?pith’ or the centre of the tree. The living part of the tree is the outside so they don’t affect the growth of the tree. Termites nest in the middle of the tree removing enough of the trunk and branches so they tree doesn’t fall down. But in high winds, if they have eaten too much of a truck the tree is deemed dangerous and could fall down. You may never know if termites have built a nest under a slab until the slab is removed or excavated beneath. We have found a termite nest years ago beneath a front patio, which we removed a nest containing a Queen Termite which is extremely unusual. This for a Pest Controller is like winning the lotto, a great find.
Are borers the same as Termites? <
Borers are not termites. Termites eat just about all timbers and trees. Borers are specified to hardwoods, softwoods and sapwood. There are also seasoned timber borers and green borers found in trees. The two major borers you find in Sydney homes are Anobium Punctatum/Furniture Beetle and Lyctus Brunneus/Powder Post Beetle. The Anobium Punctatum are found in softwoods, flooring timbers, staircases and ceiling battens. The best action is to remove or replace affected timbers. There are also treatment methods, contact us for further information. The Lyctus Brunneus are found in structure timbers in subfloor and roof void areas. The Lyctus Borer only attacks sapwood in structural timbers. Structural timbers are only allowed to have up to 25% sapwood in the timber. Therefore when you find evidence of this borer only 1x face or a corner is affected. If the timber has been in service for more than 5 years then the borer is no longer active.
Are bees the same as wasps? <
Bees are not the same as wasps. Bees build honeycomb nests which produce honey. If agitated they can attack and sting. Bees are an orange and black stripe colour. They nest in trees, stumps, in the ground and within structural walls. If bees are swarming and you find a nest on an outside wall or hanging off a tree, do not agitate or go near them, call your nearest Beekeeper or Apiarist. They can take them away safely and carefully.
Wasps exist in different colours and sizes. In Sydney you can get mud wasps, paper wasps, native bees, European wasps and hornets. Mud Wasps build mud tunnels between bricks of your home. By the time you find the nests, the wasp has gone. Paper wasps are most common, building paper ?cone shaped’ nests which hang off an axis connected to window sills, windows and walls. Usually nests are built on north facing walls. Do not attempt to kill them yourself, as they will sting you. Call professionals like us to eradicate them.
Native bees build flat honeycomb nests onto external walls; they are dark coloured and small in size. They look more like a bee. They will also attack if agitated. Careful when in close proximity. European wasps are the worst of the lot, however we haven’t seen these wasps in Sydney for 8-10 years. These are nasty wasps which will chase you up the street. Their stings are like someone punching you in the arm. They also chase in numbers. Hornets nest in holes in ground and within structures. They can be harmless if left alone. They are large orange and black wasps with a large stinger. Do not swipe or agitate them. Wasps release a pheromone to let other wasps know to attack.
What is the black dust on my skirting boards? <
Black dust that builds up on your skirting boards, cupboards and fixtures are black ants throwing out nesting material and dead bodies. The black dust constantly hits a certain spot. You may not see the ants, they cause you or your home no harm, but their dust is annoying. Just have a look above each area the dust is falling upon. There will be a small gap in a window sill, wall, and ceiling above it which the dust is falling from. Just fill the gap/s with no more gaps and it will solve your problem. If you have further enquiries or if its mud like, please call us ASAP because it may be termites.
What's the dust on my furniture? <
Slight dust particles, light in colour may drop onto your cabinet, desk, drawers or the floor on or around a piece of furniture. Check the furniture for small round holes as this dust is usually from active borers in the furniture. Call your nearest fumigation company which you can have the piece taken away and fumigated. The piece of furniture is usually brought or been shipped in from overseas. Have this treated ASAP, as the borer may be exotic and is not supposed to be in Australia.
Why are my pavers uneven? <
Pavers get wobbly and uneven because costal brown ants nests beneath them. Coastal brown ants slowly build their nests beneath pavers, pushing the sand up above them creating mounds on top. For every time you sweep or remove the sand piles above, the less the sand is below. After the ants nests are treated or ants move away the pavers start to collapse and become uneven. Unless you pull the pavers up and start again you will never get that sand back under there again. We have specific ant granules to take care of coastal brown ants. Call your nearest paving company to have your pavers re-aligned.
Can cockroaches break my dishwasher or microwave? <
German cockroaches are small cockroaches which live and breed in kitchen cupboards and appliances. They are an internal pest only. They breed a lot quicker than the large cockroaches and cause a lot more problems.
German cockroaches live behind the digital panels of your microwave and dishwasher. The digital panels are always on and warm. If you have too many of these cockroaches within these panels areas, they can cross wires and blow up your appliances. Replacing them can be very expensive.
German cockroaches will also breed in base plats of kettles, ovens, fridges, alarm clocks and even electrical tooth brushes. Call us as soon as possible as there is nothing you can buy from supermarkets or hardware which can fix them.
How do I get rid of my German Cockroaches? <
German cockroaches breed and live in cupboards and appliances in your home or unit. They breed very fast and it’s very hard to get rid of these cockroaches yourself. Cockroach gel is one way to get rid of them. It is used in conjunction with a surface spray. Cockroach gel is however not for sale to the public. Call us now for a free quote. Cockroach bombs can work a little, however they only kill the adults and deform the young. It doesn’t actually stop them from breeding like it says on the can. Electronic devices are only a gimmick so don’t waste your money. Invest in a professional treatment and get a free service warranty with it.
Am I dirty if I have German cockroaches? <
You are not dirty if you have German cockroaches. You can clean and clean and clean but once you have these cockroaches within your home or unit, it’s very hard to eradicate them. You have accidently brought them in yourself from a market or fruit shop or one has just walked under your door from a neighboring property.
Can rats and mice chew through cabling? <
Rats and mice gnaw constantly as a way of living. If they don’t gnaw they die. Rats can gnaw through cabling, plastic, rubber and even timber. They will chew through gyprock walls, carpet and bottoms of doors. Rats and mice are pests. Combining proofing and eradication methods can reduce and eliminate rodent numbers within your home or work place. Rodent bait is toxic if consumed by humans and pets so it is always placed in inaccessible areas like roof voids and subfloors. They can also be put in lockable stations which can be placed in gardens, mounted onto externals walls or fences.
Do rodents eat cheese? <
Cheese is for the cartoons. Rodents (rats & mice) like fruit, chocolate, peanut butter and cashew nuts. They’re not fussy but they are not stupid. You need to outsmart them by proofing all access points. Pack away all food materials and bait inaccessible voids if possible. This will reduce the possibility of rodent attack. Do not blame your kids for taking bites out of the fruit in your fruit bowl because it may not be them. We have had many instances of rodents helping themselves while you are asleep. With Rodent traps use fruit or chocolate and see how you go.
Do I have maggots in my kitchen? <
Have you had meat rotting in your kitchen for a few days? No? Have you got a dead rodent or possum above you in the roof? It should smell. No? Do you have worms with little orange heads crawling up the inside and outside of your kitchen cupboards? Yes. Do you have small grey moths in your cupboards and kitchen area? Yes. Well then, you have a Stored Product Pest. An Indian Meal Moth. You are one of many people who have bought the same product. The product is contaminated with the Indian Meal Moth. The worm is located within the packet you bought and is escaping and may even be infesting other packets. Look for porridge, bread crumbs, old cereals, brown sugar and spices. The worms are making their way out of the opened or un-opened packets, make their way up to the top of cupboards or cornices and are making a cocoon. The worm then turns into a small grey moth. Answer: it is a process of elimination plus treating adult moths with a spray. Start throwing out packets until you solve the problem. Remember the packets don’t have to have been opened. Sticky traps are monitors only, they will not solve any problems.
Can spiders hurt you? <
Spiders can hurt you, harm you and even kill you. You must read up on spiders in Australia as we have spiders that are harmless and spiders that are deadly.
What spiders are harmful? <
Funnel Web Spiders are deadly. They live underground and wander sometimes into pools and peoples places. They are a large shiny black spider up to approx. 5cm in body length. The males are the most venomous and are thinner in size. The females are large and aggressive. Be very careful around dense vegetation and when carrying out any landscaping. No known deaths have been recorded since anti-venom was introduced in 1981.
Redback Spiders are harmful when bitten and can be deadly. In most cases persons bitten can be hospitalized and watched. No deaths have been recorded. I have met a person who was bitten three times, putting his hand accidently in a nest. He was in a coma for 3 days. Be careful as they are found around just about every home. Look out for a messy web, generally below waist height with paper or leaves caught in it. Check outdoor furniture and under kids toys before using them. Especially if they have been sitting in one spot for some time. If you can locate the nest you can treat all holes and gaps within the webbed area and kill them. On average, a home not treated for a few years we can find 5-6 redback spider nests.
White-Tailed Spider is a garden spider which used to be deemed dangerous. It was said that a white-tailed spider bite would swell like you would have the mumps over the bite. When the swelling went down, the skin affected would have gone black and rotted away. The bite has been down-graded, it is now reported that the spider may have been misdiagnosed. Be careful anyway of all spiders. White-tailed spiders love linen and can be brought into bedrooms with the washing. They can also overtake existing spider nests all around the home, window sills, awnings, roof voids and outdoor furniture.
Can Huntsman spiders bite? <
Huntsman spiders can bite but usually only when you put your hand in the wrong spot. They are pretty harmless. They look ugly and big and scary. They keep the fly and mosquito population down. If you have large trees around or over your home, then there is a higher risk of huntsman spiders inhabiting your home. Don’t park your car under trees as they like cars too.